This policy explains the information we collect and how we use it. We do not load non-essential cookies or tracking technologies — such as analytics or session-recording tools — until you provide consent through our cookie banner. Cookies and tools that are strictly necessary to operate or secure the Site are always active. You can accept, decline, or change your choices at any time using the consent controls described in Section 4.
Information We Collect
Information You Provide Directly
We collect personal information that you voluntarily submit through the following channels on our Site:
Contact Form
When you use our contact form, we collect your name, email address, phone number, company name, and the content of your message.
Request an Estimate
When you submit an estimate request, we collect your name, company name, mailing address, phone number, email address, and any attention or contact designation you provide.
Send a File
When you submit print files through our Site, we collect your name, email address, and any files you upload. Files may include print-ready artwork in formats such as PDF, AI, EPS, PSD, PNG, JPG, and other standard print formats. You are solely responsible for the content of files you submit.
Customer Portal Login
Registered portal users provide a username and password to access their account. The portal allows customers to manage orders, access job history, and interact with their account information. We retain portal account data for as long as your account remains active or as needed to provide services.
Information Collected Automatically
When you visit our Site, we and our third-party service providers collect certain technical and behavioral information, including:
- Pages visited, time spent on pages, and navigation paths
- Browser type, device type, and operating system
- IP address and approximate geographic location
- Date and time of your visit
- Referring website or search terms used to reach our Site
Basic technical information (such as IP address and server-log data) is processed as needed to operate and secure the Site. Information collected through non-essential cookies and through third-party analytics or session-recording tools is gathered only after you consent via our cookie banner, as described in Section 4 below.
How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your inquiries, estimate requests, and customer service communications
- To process and manage print job submissions
- To manage your customer portal account and provide access to order history and account features
- To improve and optimize our website based on user behavior and analytics data
- To maintain the security and integrity of our systems
- To comply with legal obligations
We do not sell your personal information to third parties.
Data Retention
We retain personal information you submit through our Site for as long as necessary to fulfill the purposes described in this policy, or as required by law. If you would like us to delete your personal information, please contact us at info@lithtex.com and we will process your request in accordance with applicable law.
You may also request access to the personal information we hold about you at any time by contacting us using the information in Section 11.
Cookies and Tracking Technologies
What Are Cookies
Cookies are small text files stored on your device by your web browser when you visit a website. We use cookies and similar technologies to operate and improve our Site, analyze usage, and understand how visitors interact with our content.
Essential Cookies
These cookies are necessary for the Site to function and cannot be disabled. They include cookies that manage your session and security preferences.
Analytics Cookies — Google Analytics (GA4)
These analytics cookies load only after you consent via our cookie banner. We use Google Analytics 4 to collect aggregated data about how visitors use our Site, including pages viewed, session duration, and traffic sources. For more information, visit Google’s Privacy Policy.
Session Recording & Heatmapping — Microsoft Clarity
Where enabled, and only after you consent via our cookie banner, we may use Microsoft Clarity to understand how users interact with our Site. Clarity records mouse movement, clicks, scrolls, and page interactions in aggregate and individual session replays. Microsoft Clarity does not capture passwords or payment information. For more information, visit Microsoft’s Privacy Statement.
Spam Protection
We protect our forms against spam and automated abuse using built-in anti-spam measures (including a “honeypot” field). These measures operate entirely on our own Site, do not set cookies, and do not transmit your information to any third party.
Cookie Consent
Non-essential cookies are not activated until you provide consent through our cookie consent banner. Cookies and tools that are strictly necessary to operate or secure the Site (such as session and security cookies) are always active. You may withdraw or modify your preferences at any time via the Manage Consent link in the footer of our Site. For a complete list of cookies, see our Cookie Policy.
Third-Party Services and Disclosures
We do not sell, rent, or trade your personal information. We may share information with third parties only in the following circumstances:
Service Providers
We work with third-party service providers who assist us in operating our Site and delivering our services, including analytics providers (Google, Microsoft) and website hosting. These providers access your information only as necessary to perform services on our behalf and are obligated to protect it.
Third-Party Embeds
Our Site may include embedded content from third parties such as Google Maps or video platforms. These third parties may collect information about your interaction with embedded content independent of our Site.
Legal Requirements
We may disclose your information when required by law, court order, or governmental authority, or when we believe in good faith that disclosure is necessary to protect our rights or the safety of others.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via a prominent notice on our Site if your information becomes subject to a different privacy policy.
Data Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Our Site uses SSL/TLS encryption for data transmitted between your browser and our servers.
We limit employee access to personal information to those who need it to perform their job functions. However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your information.
Please do not transmit sensitive information such as Social Security numbers or financial account numbers through unencrypted email or contact forms.
Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information, including the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of certain data processing activities
- Receive a copy of your data in a portable format
To exercise any of these rights, please contact us at info@lithtex.com. We will respond to verified requests within a reasonable timeframe and in accordance with applicable law.
Children’s Privacy
Our Site is intended for business and commercial use and is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child, please contact us immediately at info@lithtex.com.
Email Marketing
We do not currently send marketing emails to customers or prospects. If we introduce an email marketing program in the future, we will update this Privacy Policy and provide you with an opportunity to opt in before adding you to any marketing list. We will not send unsolicited commercial email.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this policy periodically. Any changes to cookie or tracking practices will continue to be governed by your consent choices in our cookie banner.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
6770 NE Century Blvd
Hillsboro, OR 97124
Email: info@lithtex.com
Website: www.lithtex.com